Refund policy

At Arbania, we want customers to have a positive shopping experience. Please review the following return and refund terms before placing an order.

Return Window

Customers may request a return within [ENTER NUMBER] days of receiving their order.

To be eligible for a return, the item generally must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Complete with all accessories, tags, manuals, or included items

  • Not damaged, altered, washed, opened, or used when the product category requires it to remain unopened

Certain products may be excluded from returns because of their nature, hygiene requirements, personalization, final-sale status, or applicable law.

Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Final-sale items

  • Personalized or customized products

  • Used or opened products where health, hygiene, or safety considerations apply

  • Gift cards

  • Items damaged after delivery through customer misuse

  • Products specifically identified as non-returnable on the product page

Damaged or Incorrect Orders

If you receive an incorrect, defective, or damaged item, please contact us at:

etechshopify4@gmail.com

Please contact us as soon as reasonably possible and provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

  • Any other information reasonably requested by our support team

We will review the situation and determine the appropriate resolution, which may include a replacement, store credit, refund, or other remedy where applicable.

Return Shipping

Unless the return is due to an error on our part, such as receiving the wrong product, the customer is responsible for return shipping costs.

Return Address:
[ENTER RETURN ADDRESS]

We recommend using a trackable shipping service for returns. Arbania is not responsible for returns that are lost in transit when the customer cannot provide reasonable evidence of shipment.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on the customer's payment provider or financial institution, it may take additional business days for the refund to appear in the account.

Partial Refunds

A partial refund may be considered where an item is returned with missing components, damage, signs of use, or other conditions that reduce its value, where permitted by applicable law.

Exchanges

If you need an exchange, please contact us at etechshopify4@gmail.com before sending an item back.

Availability of replacement products is not guaranteed.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Important

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.

For questions about returns or refunds:

Email: etechshopify4@gmail.com