Refund & Return Policy

Last updated: August 16, 2026

At ARBANIA, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us as soon as possible after receiving your order.

Return Requests

To request a return, please contact our support team and provide:

• Your order number

• Your name

• Details of the issue

• Photos or videos of the product, if applicable

Products should generally be returned in their original condition and packaging, including accessories where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

We may request photographs or other information to verify the issue. If your claim is approved, we may provide a replacement, exchange, refund, or another appropriate resolution.

Refunds

After an approved return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be issued through the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return, including products that:

• Have been used or damaged after delivery

• Are personalized or customized

• Cannot reasonably be returned for hygiene or safety reasons

• Are otherwise excluded under applicable law

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Exchanges

Where applicable, eligible products may be exchanged subject to product availability.

Contact Us

For return, refund, exchange, or cancellation requests, please contact ARBANIA through our Contact Us page and provide your order number.